We are open again!
Please be patient with us as we work through your enquiries and requests. Email is the best and quickest way to reach us at the moment so please do use email if you can!
You can be reassured we have replaced our usual service with a covid secure service following advice and guidance from NACCC and Peninsula (HR and H&S experts). There are changes to the stated times below, please email us to find out about availability and times.
We continue to offer a flexible ‘Zoom’ video contact service and a PO Box postal service.
If you’ve been financially affected by Covid and usually pay for a place please talk to us.
We understand that this is an especially worrying time, with high anxiety for some and sadness and upset for others who haven’t seen their child during lockdown. We are doing everything we can to get as many families in the centre whilst keeping everyone safe.
About Buzz Child Contact Centre
Our ‘Supported’ Child Contact Centre is accredited with the National Association of Child Contact Centres.
We based in Broomhall, close to the city centre and transport links.
The centre is a funded, not for profit service so all donations are hugely appreciated!
Our supported sessions are suitable for families who need a neutral space where there are facilities to enable children to develop and maintain positive relationships with non-resident parents and other family members.
Apart from attendance dates and times, no detailed report will be made to a referrer: CAFCASS officer, solicitor or court, unless risk of harm becomes apparent to the child, parent or centre worker.
Several families will be together in the various rooms and staff and volunteers are available for assistance but there is no close observation, monitoring or evaluation of individual contacts and conversations.
We are now taking private referrals for supervised contact. This is not funded by Children In Need and there is a cost attached. We are a not for profit organisation which means any income is generated back into the work to sustain the organisation and provide services. Email us at email@example.com to enquire.
Contact takes place in designated rooms at St Andrews, close to the centre of Sheffield. We safely facilitate arrival and departure times to ensure parents don’t have to meet and both feel safe when arriving and leaving the centre. We’ve got 20 years of experience creating safe, fun, positive and inclusive play environments. The centre has;
– A large hall set up ready for play!
– A smaller room for quiet (and messy/tactile) activities leading to a small, safe outdoor play area.
– A separate room for resident parents to wait in (if required).
– A tuck shop- Chocolate, crisps, fruit, juice, coffee, tea, hot chocolate.
We have loads of great toys, games and equipment for all ages and we are led by the needs of the families attending, so if you know you and your child enjoyed table football one week, make sure you tell us via the ‘What I enjoyed’ form and we’ll get it out again next time you come! If you fill in the ‘What I would like to do next time’ form it will help us set up activities we know you and your child will enjoy.
Please tell us if you or your child has additional needs or there is anything else you think we should know. We’ll do everything we can to make sure the time at the contact centre is safe, positive and enjoyable. You will be given a key worker with the skills and experience to support your family.
Making a Referral
A referral can be made by a solicitor, CAFCASS officer, social worker or family mediation service. We also accept self referral. For more information on making a self referral please call 07905 417228 or email firstname.lastname@example.org
Note for referrers: See our guide for referrers here. When making a referral, please remember Buzz CCC is a ‘supported’ child contact centre, with up to 8 families attending during a session. Buzz Child Contact Centre would not be a suitable venue for families with current issues of domestic violence, child abuse or danger of abduction. It’s always best to contact Paula or Laura (our coordinators) directly before submitting the forms (see below).
How to make a referral
Email (email@example.com) or text (07905 417228) to request copies of the referral forms.
Referral forms should be completed and sent to the Coordinator as detailed below, at least three weeks in advance of the proposed contact.
Copies of court orders and injunctions must be enclosed.
Once both referral forms and any relevant court documents have been received, they will be considered in the light of the family’s situation and space at the centre. The Centre operates a waiting list.
Once all the referral documents have been received you will be notified whether the family is being offered a place at the Centre, and the family’s place on the waiting list.
On receiving your referral form, we will invite you to a pre-visit (separately) where you will receive a leaflet with information regarding the Contact Centre.
If you would like an information leaflet sooner, please contact us and we will send you one.
Thanks to Children In Need Funding for 3 years from August 1st you can apply for a funded place at the centre, we are really keen that people explore that option, especially if cost is a barrier to using the service. Please don’t hesitate to contact the Referral manager for a chat and more information. The cost for using the service is £20 per session if you do not meet the requirement for a funded place.
Sending Referral Forms to BCCC
Completed Referral Forms must be emailed or posted to the Coordinator at:
St Andrews Hall
Upper Hanover Street
Please include any court orders and injunctions.
St Andrews Hall
Upper Hanover Street
How often is the centre open?
Saturdays fortnightly –
Morning sessions 9.15am-10.15 and 11am-12pm
Afternoon session 12.45pm-1.45pm
Afternoon sessions 2.30pm-3.30pm and 4pm-5.00pm
Handovers can be facilitated between 9am and 2pm
You can find us here.
For further information
Please contact the Coordinator on: 07905 417228
Frequently asked questions
Please click here.