Do I have to meet with my ex-partner?
Parents do not have to meet. Arrangements are often made so that parents can stay in separate rooms whilst a volunteer takes the children through to the non-resident person/family member.
Can I self-refer?
Yes. Please contact the Coordinator on: 07905417228 to discuss how this will be managed.
How long can I have contact at the centre?
There is no set time limit on your stay at the Contact Centre, although we do actively encourage parents to use us as a temporary meeting place with a view to eventually making their own arrangements.
What happens if I cannot make it?
Please notify the Coordinator that you are unable to attend as soon as possible so that the other party can be contacted.
Do you have a car park?
The nearest car park is Broomspring Lane, just off Upper Hanover Street. It is free on Saturdays.
What is ‘supported’ contact?
Supported contact takes place in a variety of neutral community venues where there are facilities to enable children to develop and maintain positive relationships with non-resident parents and other family members. Supported contact centres are suitable for non-resident parents and other family members where there is no significant risk to the child or those around the child.
The basic elements of supported contact:
- Staff and volunteers are available for assistance but there is no close observation, monitoring or evaluation of individual contacts/conversations.
- Several families are usually together in one or a number of rooms.
- Encouragement for families to develop mutual trust and consider more satisfactory family venues.
- Apart from attendance dates and times, no detailed report will be made to a referrer: CAFCASS officers, solicitor or court, unless risk of harm becomes apparent to the child, parent or centre worker.
- An acknowledgement that the arrangement has a limited duration, and will be reviewed after an agreed period of time.
What do I do if my ex-partner continually turns up late? We do not write reports at the Centre. However, we do keep a record of all attendance times, which we could provide to the court or a solicitor on request.
Are there facilities people with disabilities?
Please contact the Co-ordinator to make arrangements regarding any access needs, or if you require large print copies of any of our documents. There is a disabled access to the building and we have a disabled toilet in the building.
How much does it cost to attend the centre?
We do not make any charges for the services we provide. If you wish to use the tuck shop, please bring a small amount of money.
Are my contact details kept confidential?
All contact details are kept strictly confidential and will not be disclosed to anyone without prior written permission.
What happens if I move address?
Please let the Coordinator know any changes in your details so we can update our records.
Can I bring some toys for my children to play with?
Yes, we encourage non-resident parents to bring suitable toys to the Centre. However, you will need to take them home with you at the end of the session. Electronic toys are not allowed, as we need to have all electronic equipment tested before it is used at the Centre.
How often is the centre open?
The centre is open every fortnight on a Saturday for two sessions.
Morning: 9.30am till 11.30am
Afternoon: 12.30pm till 2.30pm
- Saturday 13th May
- Saturday 27th May
- Saturday 10th June
- Saturday 24th June
- Saturday 8th July
- Saturday 22nd July
- Saturday 5th August
- Saturday 19th August
- Saturday 2nd September
- Saturday 16th September
- Saturday 30th September
- Saturday 14th October
- Saturday 28th October
- Saturday 11th November
- Saturday 25th November
- Saturday 9th December
- Saturday 23rd December